Privacy Policy

Our Commitment to Your Privacy

At Best Exam Coach, we are committed to protecting the privacy and personal data of parents and students. We handle all personal information responsibly, transparently, and in accordance with UK data protection law.

This policy explains how we collect, use, store, and protect personal data when you use our website, portal, and services.

Legal Framework

We process personal data in accordance with the following UK legislation:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018

These laws set out how personal data must be handled and the rights individuals have over their data.

Who We Are (Data Controller)

For the purposes of data protection law, Best Exam Coach is the Data Controller, meaning we are responsible for deciding how and why personal data is processed.

If you have any questions about this policy or how your data is handled, you can contact us at: info@bestexamcoach.co.uk

What Personal Data We Collect

Parent / Guardian Data

• Name
• Email address
• Contact number
• Booking and payment details
• Portal login credentials

Student Data

• Child’s name
• Date of birth or age (where required)
• Exam bookings
• Mock exam responses
• Results, scores, rankings, and performance feedback

We only collect data that is necessary to provide our services.

How We Use Personal Data

• To manage exam bookings and registrations
• To deliver in-person and online mock exams
• To provide access to results, answers, and performance reviews via our portal
• To communicate important exam-related information
• To improve our services and user experience

We do not use student data for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, we process personal data using the following lawful bases:

• Performance of a contract - to deliver booked mock exams and services
• Legal obligation - for accounting and regulatory requirements
• Legitimate interests - to manage and improve our educational services
• Consent - where required, particularly for communications

Parents or guardians provide consent on behalf of their child when registering.

Data Sharing

We do not sell or rent personal data to third parties. Data may only be shared:

• With secure exam or IT service providers who support our portal
• Where legally required by law or regulatory authorities

All third parties are required to comply with UK GDPR standards.

Data Storage & Security

• Secure servers and encrypted systems
• Restricted access to authorised personnel only
• Secure login access for the parent portal

While we take all reasonable steps to protect data, no online system can be guaranteed 100% secure.

Data Retention

• Personal data is retained only as long as necessary
• Exam data and results are stored for a limited review period
• Data may be anonymised for internal analysis
• Information is securely deleted when no longer required

Your Rights Under UK GDPR

Parents and guardians have the right to:

• Access personal data we hold
• Request correction of inaccurate data
• Request deletion of data (where applicable)
• Restrict or object to certain processing
• Request data portability
• Withdraw consent at any time (where consent applies)

Children’s Data

• Data is collected only with parental or guardian consent
• Used strictly for educational and administrative purposes
• Access is restricted and carefully controlled

Cookies & Website Use

Our website may use cookies to improve functionality and user experience. Cookies do not collect sensitive personal data.

Changes to This Policy

We may update this Privacy & Data Protection Policy from time to time. The most recent version will always be available on our website.

Complaints

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO):

www.ico.org.uk

Contact Us

If you have any questions about this policy or your data:
Best Exam Coach - info@bestexamcoach.co.uk