Terms And Conditions

1. Who We Are

Best Exam Coach provides 11 Plus mock exams, both in-person and online, to support children preparing for grammar school and selective private school entrance exams across the UK.

By using our website or booking a mock exam, you agree to these terms and conditions. All bookings must be made by a parent or legal guardian aged 18 or over, who is responsible for managing their child’s participation.

2. Purpose of Our Mock Exams

Our mock exams are designed to support preparation in a positive and structured way by:

Building exam familiarity

1. Helping children become comfortable with the style, structure, and format of 11 Plus and private school entrance exams.

Improving timing and exam technique

1. Allowing students to practise working under realistic time constraints, manage pace, and approach questions strategically.

Reducing exam anxiety

1. Replicating exam conditions so students feel calmer and more confident when sitting the real exam.

Identifying strengths and areas for improvement

1. Providing useful insights to guide future learning and revision.

Mock exam results are indicative only. They are intended as guidance and practice and do not guarantee admission to any school or predict final exam outcomes.

3. Exam Materials & Intellectual Property

All mock exam content, online systems, results, and reports are the property of Best Exam Coach and are protected by copyright.

To maintain fairness and exam integrity:

1. Question papers are not shared

   This prevents copying, circulation, or misuse of exam materials.

2. Parents are given structured review access

This includes:

1. Their child’s submitted answers
2. Incorrect responses
3. Performance summaries and feedback (where applicable)
4. Personal use only

All materials and feedback are provided solely for your child’s learning and must not be:

1. Copied or photographed
2. Shared with others
3. Used for tutoring, teaching, or commercial purposes

4. Results & Review Access

Results and review materials are provided via our secure online platform.

This system allows parents to:

1. Review their child’s performance clearly and calmly
2. Focus on mistakes, patterns, and progress rather than just scores
3. Support constructive discussions at home

Please note:

1. Access may be time-limited
2. The format or presentation of feedback may be updated as we improve our services

5. Online & In-Person Services

We aim to deliver a reliable and professional experience at all times. However:

1. Online services are provided on an “as available” basis

   This means occasional technical issues, maintenance, or device compatibility problems may occur.

2. In-person exams may be subject to changes

   Venue adjustments, timetable changes, or unforeseen circumstances may require modifications.

3. Service updates

   We reserve the right to update exam formats, systems, or delivery methods where necessary to improve quality or ensure fairness.

We always act in the best interests of students and families and aim to communicate clearly when changes are required.

5. Acceptable Use

To ensure a positive experience for all families, you agree not to:

1. Misuse the website, booking system, or online review platform
2. Share login details with others
3. Attempt to copy, distribute, or store exam materials
4. Disrupt or interfere with the experience of other users
5. Any misuse may result in restricted access to services.

6. Limitation of Liability

To the fullest extent permitted by law:

Best Exam Coach cannot influence or be responsible for:

1. Grammar school or private school admissions decisions
2. Final exam results or outcomes

We are not liable for:

1. Stress, disappointment, or expectations linked to mock exam performance
2. Losses caused by technical issues outside our control
3. Disruption caused by unforeseen events such as illness or venue issues
4. Nothing in these terms limits liability where it cannot legally be excluded.

7. Privacy & Data Protection

1. We take privacy seriously
2. All personal data is handled in line with UK GDPR
3. Information is used only to manage bookings, exams, results, and communication
4. Full details are available in our Privacy Policy

8. Changes to These Terms

1. From time to time, we may update these terms to reflect changes in our services or legal requirements.
2. The most recent version will always apply
3. Parents are encouraged to review the terms periodically

9. Governing Law

1. These terms are governed by the laws of England and Wales.

10. Contact Us

If you have any questions or need clarification, we are happy to help:

Best Exam Coach - info@bestexamcoach.co.uk